Refund policy

Returns & Refunds Policy

Last updated: [Insert date]

This Returns & Refunds Policy sets out how we handle returns, exchanges, and refunds for purchases made through the +Buddii website.

Buddii Health is a business of Bootnox Pty Ltd, 67 Howe St, Osborne Park WA 6017, Australia (“we”, “us”, “our”).

Nothing in this Policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Your rights under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product has a major failure or is not acceptable quality, not fit for purpose, or does not match its description.

Depending on the circumstances, you may be entitled to a:

  • repair
  • replacement
  • or refund

This Policy operates in addition to your rights under the ACL, not instead of them.

2. Change of mind returns

Due to the nature of dietary supplements and hygiene regulations, we generally do not accept change-of-mind returns once an order has been dispatched.

  • We do not accept returns or provide refunds for simply changing your mind, deciding you no longer want the product, or disliking the taste, unless required by law.
  • We do not accept returns of opened or used products for change of mind under any circumstances.

If we choose, at our discretion, to allow a change-of-mind return in a specific case, the product must be:

  • unopened
  • undamaged
  • in original packaging
  • returned at your cost within the timeframe we specify.

Any such discretionary return will be subject to conditions set by us at the time, including potential restocking fees. This does not affect your ACL rights.

3. Incorrect, damaged, or faulty items

Contact us if:

  • your order arrives damaged
  • you receive the wrong product
  • the product is faulty or appears to have a quality issue
  • the product does not match its description.

Contact us as soon as possible, ideally within 7 days of delivery, at [insert support email] and include:

  • your full name
  • order number
  • description of the problem
  • clear photos of:
    • the product(s)
    • packaging (including any damage)
    • batch/lot number and expiry date (where visible).

We will assess your claim and, where required by the ACL, provide an appropriate remedy, which may include:

  • replacement of the product
  • refund of the purchase price
  • or other remedy as required by law.

4. Adverse reactions and health-related issues

Individual responses to supplements vary.

If you experience any adverse reaction:

  • stop using the product immediately
  • seek medical advice promptly
  • in an emergency, contact local emergency services.

If you believe the product is unsafe, faulty, or not as described, contact us at hello@thanksbuddii.com with:

  • your order number
  • details of your experience
  • any medical advice you have already received (no confidential documents required)
  • photos of the product, packaging, and batch/lot details if available.

We will review the information and, where required by the ACL, provide an appropriate remedy.

We do not guarantee any specific outcome from use of the product and do not provide refunds solely because you did not obtain your desired result, unless required by law.

5. Conditions for returns

If we approve a return (under the ACL or any discretionary policy):

  • we may provide you with a Return Authorisation and instructions
  • we may provide a prepaid returns label if required under ACL or if we choose to do so
  • in some cases, we may ask you to dispose of the product instead of returning it (for example, where return is impractical and not needed for assessment).

Without a Return Authorisation (where applicable), we may not be able to process your return efficiently.

Returned items must:

  • be securely packed to prevent damage during transit
  • include your name, order number, and contact details.

6. Assessment of returns

We may require:

  • photos
  • written description
  • physical inspection of the returned product
  • and, where appropriate, consultation with our manufacturer or quality team.

If, after assessment, we determine that:

  • the product is faulty, damaged in transit (not caused by misuse), or not as described, we will provide a remedy in line with your ACL rights
  • the product is not faulty and the issue arose from misuse, failure to follow instructions, or external factors beyond our control, we may decline the refund or replacement.

7. Refunds

If a refund is approved:

  • it will usually be processed to the original payment method
  • processing times will depend on your bank, card issuer, or payment provider
  • we will generally refund the amount paid for the product(s), and any shipping costs only where required by law (for example, in the case of a major failure).

If a return is not required (for example, for minor issues resolved another way), we will confirm the agreed remedy in writing.

8. Shipping costs for returns

Subject to the ACL:

  • if the product has a major failure or is faulty, we will cover reasonable return shipping costs or provide an alternative remedy that does not require return
  • if the return is approved on a change-of-mind or discretionary basis, you are responsible for return shipping costs, and original shipping charges are generally non-refundable.

We may request proof of return shipping costs (e.g. a receipt) where reimbursement is required by law.

9. Orders lost or damaged in transit

If your order is lost or significantly delayed in transit:

  • first check tracking information from Australia Post
  • if not resolved, contact us at [insert support email] with your order number and tracking details.

We will liaise with the carrier and, where appropriate and required by law, provide a remedy.
Outcomes may include replacement, refund, or other resolution, depending on the investigation results.

This sits alongside the terms in our Shipping Policy.

10. Third-party purchases

This Policy applies to products purchased directly from the official +Buddii website.

If you bought +Buddii from:

  • a retailer
  • a pharmacy
  • another online platform
  • or any third-party stockist,

you must contact that seller directly. Their own returns and refund policies will apply, in addition to your ACL rights. We cannot process returns or refunds for orders we did not sell to you directly.

11. Proof of purchase

For any return, exchange, or refund request, we usually require proof of purchase, such as:

  • order confirmation email
  • tax invoice
  • receipt
  • bank or card statement showing the transaction.

If you cannot provide proof of purchase, we may not be able to offer a remedy unless required by law. Where possible, we will attempt to locate your order in our system if you provide sufficient details.

 

12. Time limits

You should inspect your order as soon as you receive it.

To allow efficient handling:

  • report damaged, incorrect, or missing items as soon as possible, ideally within 7 days of delivery
  • report suspected faults or quality issues promptly once discovered.

Delays in reporting may make it more difficult to investigate and may limit the remedies available, subject to your ACL rights.

13. No guarantee of specific outcomes

+Bud­dii is a dietary supplement. We do not guarantee:

  • elimination of hangovers or alcohol-related effects
  • any particular health, performance, or wellness outcome
  • that your experience will match testimonials or general claims.

Refunds are not provided solely because the product did not meet subjective expectations, unless required under the ACL.

14. Changes to this Returns & Refunds Policy

We may update this Policy at any time.

  • The current version will be posted on our website with an updated “Last updated” date.
  • Your continued use of the website and purchase of products after changes are posted means you accept the revised Policy.

15. Contact us

For questions about returns, refunds, or to lodge a request, contact:

Buddii Health / Bootnox Pty Ltd
67 Howe St
Osborne Park WA 6017
Australia

Email: hello@thanksbuddii.com